Responsible Gambling Policy

Last updated: April 2026.

Coolzino Casino is committed to providing a safe gambling environment for Australian players. Gambling is entertainment. It carries real financial risk and is not a reliable source of income. This page explains the tools available to you, the signs that gambling may be causing harm, and where to find support in Australia.

Our Approach

1. Coolzino operates with the following principles:
2. Gambling is for entertainment, not a financial strategy
3. Players should only wager money they can genuinely afford to lose
4. Chasing losses typically leads to greater losses
5. Every player can request limits or close their account without penalty
6. Players showing signs of harm will be referred to appropriate support

Signs Gambling May Be a Problem

Gambling may be causing harm if you find yourself doing any of the following:

1. Spending more time or money than you planned
2. Using money set aside for rent, bills, or essential costs
3. Increasing bet sizes to get the same level of excitement
4. Feeling anxious, low, or irritable when away from gambling
5. Going back to try to recover what you have lost
6. Hiding the extent of your gambling from family or close friends

Account Tools

All of the following tools are available through your Coolzino account settings or by contacting support:

Deposit Limits: Set a maximum deposit amount per day, week, or month. Reductions take effect immediately. Requests to increase a limit require a waiting period before they apply.

Loss Limits: Set a ceiling on losses over a chosen period. Play is suspended once the limit is reached until the period resets.

Session Limits: Define a maximum session length. You will receive a notification as your limit approaches and the session will close automatically when it is reached.

Reality Checks: Receive regular in-session alerts showing elapsed time and your total wagering for the session.

Take a Break: Suspend your account for a fixed period from 24 hours to 90 days. No deposits or play are available during a break and the period cannot be shortened once started.

Self-Exclusion: Request permanent exclusion from the platform. Your account is closed, re-registration is blocked, and all marketing stops immediately. Contact our support team via live chat or email to request this.

BetStop and Offshore Platforms

BetStop is Australia's national self-exclusion register operated at www.betstop.gov.au, allowing individuals to exclude from all locally-licensed wagering services in a single registration. Because Coolzino operates under an international licence and is not connected to BetStop, a BetStop exclusion does not restrict access to this platform. Players who want to block access to Coolzino must use the self-exclusion tool built into their account or contact support directly.

Protecting Minors

Coolzino does not permit anyone under 18 to register or use the platform. Age verification is part of the standard account process. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites on shared devices. If you believe a minor has registered an account, contact our support team immediately.

Support Services

Free, confidential support is available around the clock through the following Australian services:

1. Gambling Help Online: 1800 858 858 | gamblinghelponline.org.au (24/7 phone and webchat)
2. Lifeline: 13 11 14 | lifeline.org.au
3. Beyond Blue: 1300 22 4636 | beyondblue.org.au
4. MensLine Australia: 1300 78 99 78 | mensline.org.au

Gambling Help Online provides support in multiple languages around the clock at no cost. Chances are you're about to lose. Gamble responsibly.